FREQUENTLY ASKED QUESTIONS
Here are some of our most frequently asked questions from customers. If you’d like to speak directly with one of our advisors, please do give us a call or send us an email and we’ll be happy to help.
Do Stevens & Graham fit the carpets as well as supply them?
We can do both, although our ability to fit our carpets depends on the location. Please contact one of our advisers to see if we can cater for your needs.
What is the order process?
We have over 136 different tartan designs in our range, so there is plenty of carpets to choose from on our website. If you can’t find what you’re looking for we offer a bespoke service where we work with our clients to create a one-off design. If you’d like to order a sample, or would like to visit one of our showrooms, please don’t hesitate to get in touch.
I am based overseas, can you still supply the tartan carpet?
Yes! We have provided tartan carpets for commercial and residential properties all over the world and are continuing to grow our customer base. We can also supply you with shipping prices however please bear in mind these do exclude any local taxes and charges. Due to the changed with Brexit, we will however need a VAT number & EORI number to be able to ship the goods. This can either be one for the company you work for or the carpet installers information.
How long does it take to receive my order?
From placing your order you should expect to receive your rug or carpet within 10-14 working days, however due to shipping worldwide our stock levels change regularly so you may come across your choose tartan being out of stock, if this does happen new stock takes approx 6-8 weeks to come in.
What size are the carpet samples?
Standard samples are approx 20 x 30cm and our large samples are 46 x 46 cm.
Can my rug be used on top of an existing carpet?
Yes your rug can certainly be placed on top of your existing carpet however please bare in mind the rug may move. This is due to the pile of the carpet and the backing of the rug rubbing together. Using our non slip underlay from our website should help to limit this.
How long do bespoke orders take to make?
We try to keep all tartans in stock however please bare in mind that bespoke sizes may be out of stock due to generally ordering larger sizes. Lead time would be around 8 weeks for new stock to come into us.