DELIVERY & RETURN INFORMATION
Delivery Information
We deliver to most UK postcodes within 7-10 working days, for other postcodes such as Highlands and Islands there might be a slight delay and you can expect these to arrive between 10-14 working days. We use local carriers where possible, otherwise we use approved carriers such as: Parcel Force and FedEx.
During local and national holidays there may be a delay in the despatch of your order, if we anticipate a delay beyond our stated delivery time someone from our customer service team will be in touch.
Samples shipped worldwide excludes local taxes and charges.
We are unable to despatch carpets to Europe without a valid VAT and EORI number.
UK Carpet £120
Europe Carpets £150 (excludes local taxes and charges)
Europe Rugs £125 (excludes local taxes and charges)
UK Rugs- prices are based on UK postcodes, this can be found at the checkout.
Unfortunately we are currently unable to send to Northern & Republic of Ireland.
USA Rugs £150 price based on 9ft x 6ft or bespoke size 9ft x 9ft (excludes local taxes and charges).
USA / Rest of World please contact ingrid@stevensandgraham.co.uk for a shipping quote.
Returns
Samples are non-refundable. If we do not have the sample in stock we will choose a similar design.
Bespoke Size Rugs are non-refundable. We try and keep as much stock as we can however when ordering a bespoke size you may run the risk of the tartan being out of stock. Lead time for new stock would be around 8 weeks.
Under Consumer Contract Regulations 2013, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days of receipt of goods.
Items will be refunded or exchanged providing that you do not use the item ; it is in the same condition as when you first bought it ; and, you have taken reasonable care to ensure that any items returned to us do so safely and not damaged in any way. We will not be held responsible for any goods that are returned to us damaged.
Unfortunately, post and package cost are non-refundable and we will not be held responsible for returns that do not reach us. We would advise you use a signed for service when returning your item to us. Please send returns to the following address:
Unit 8, 19 Alleysbank Road, Rutherglen, G73 1LX
Your refund will be minus your original shipping costs and should reach your back in 2-5 working days from us receiving the rug.